Global FAQs

Global Recognition is your one-stop shop for all your custom garments, framing, awards and promotional products. We specialize in designing customized awards from crystal, jade, and trophy products, personalized garments, custom framing, and a variety of promotional products.

Global Recognition is located at 980 Velp Avenue, Green Bay, WI 54303. You can reach us at 800-888-1090, our email is info@globalrecognition.com.

Our standard turnaround time is 7-10 business days when the customer approves the proof. Larger quantity orders may require additional time.

Yes we can! If you would like your own merchandise personalized, we’ll ask you to send in a picture of that item just to make sure that we can personalize it to your needs. If we determine that we can personalize your own merchandise, all we ask from you is to sign a form granting us permission to do so.

Certainly! Our shipping services are through UPS and FedEx. We can ship to any street address, but unfortunately we cannot ship to a PO box. Just provide us with a shipping address, and shipping and handling will be added to your order.

Yes, we do offer drop shipments. Individual drop shipments are $5.00(z) per destination when provided via email in Excel or CSV format to our specifications. Contact Customer Service for a sample file.

Absolutely! Custom awards are our specialty.

Yes, our products feature quantity-based pricing, offering low prices per item for higher quantities.

Yes, you can place your orders over the phone! Call 800-888-1090 to place your order, and we’ll send you a proof via email for confirmation.

For detailed artwork requirements, please refer to our Art Requirements Page on our website.

We accept cash, credit card, debit card, electronic checks, and ACH payments. Credit and debit card payments may be subject to a 3% processing fee.

If your order was damaged or personalized incorrectly and it was our mistake, we will replace the piece(s) as soon as possible at our expense. In the event that the error was on the customer’s end (i.e. when a customer approves the proof with incorrect spelling of a name) we will still replace the incorrect piece(s) for a fee. If the order was damaged in shipping, retain all your packaging materials for a UPS or FedEx inspection. Please contact us as soon as possible in the event that anything like this occurs.

We do not replace customer brought in items and we require that customers sign a waiver stating that we aren’t responsible for damage to brought in items.

Absolutely! We would love the opportunity to have one of our salespeople come and visit you. Contact us via phone or email so we can arrange a visit.

Optic crystal has the highest quality and clarity. Each facet and edge is beveled to capture light and sparkle. Optic crystal is thicker and more likely to be free standing 3-D designs. Both clear crystal and jade crystal are usually flat upright awards mounted on a base. The green tint of jade crystal awards comes from the iron ore content in the raw material. Some clear crystal designs feature black, blue, or red colored accents that add extra interest and reflections in color.

▪ Both acrylic and crystal awards have a clear appearance.

▪ Acrylic is lighter weight compared to crystal, so it costs less to ship. Crystal is heavier and will feel more substantial in the hands of the recipient.

▪ There is less chance of chopping or breaking with acrylic awards.

▪ Acrylic is molded and there are many shapes available compared to crystal awards.

▪ Facets are molded into acrylic, while facets are cut into crystal.

▪ Acrylic is a softer material and can scratch easier than crystal.

▪ Budget friendly – generally speaking, acrylic awards cost less than crystal awards.

▪ Screen printing is the traditional method, suitable for high quantities and fewer colors. Hot press involves a heat-adhered vinyl transfer, ideal for vibrant designs with many colors and lower quantities.

▪ Things to know! If you have a logo or design that has a lot of colors in it (like 8+) it might be a cheaper alternative to go with a hot press garment compared to a screen print. Hot press is essentially a special transfer that adheres to your garments by heat. You can include as many colors into the transfer as you like! For screen printing, every color means an extra screen will need to be made and more set up time. With more screens and more set up time there will be additional costs that go along with that.

▪ Screen printing – lower number of colors, high quantities. Hot press – higher number of colors, lower quantities.

Absolutely! We love giving tours to anyone who is wondering what our capabilities are. Please either give us a call or send us an email so we can schedule a free tour with you!